Amadeus is leveraging the power of artificial intelligence developed through its partnership with Microsoft to simplify a hotelier’s ability to search and understand business intelligence data using chatbot functionality.
Today’s hoteliers need quick and easy access to business intelligence that allows them to make confident, data-driven decisions.
In response to this demand, Amadeus unveiled plans to incorporate generative AI into an innovative new chatbot for its business intelligence suite. Agency360+TM.
The Amadeus Advisor chatbot, powered by Azure OpenAI service, forms a strategic partnership between the two technology companies to foster collaboration and innovation in the travel industry.
With access to comprehensive travel agency and corporate booking data in Agency360+, hoteliers can use the new chatbot, Amadeus Advisor, to enter complex data requests and receive fast, natural-language responses.
Among the benefits of the use of Generative AI is the ability to instantly gather deep levels of information to accelerate the analysis of complex data and pave the way for more strategic business decisions.
Whether hotel revenue managers are looking for information on their Average Daily Rate (ADR), room nights or revenue forecasting, they will find the entire process streamlined, more agile for them, and eliminates the need for manual searches.
Users with less technical staff or familiar with data management are empowered to access the solution, enter a search through a chatbot, and then apply their findings to sales, marketing, operations and distribution strategies.
Julie Shainock, executive director of Microsoft Travel, Transport & Logistics, said: ‘We are excited to collaborate with Amadeus on this innovative AI-powered experience, leveraging Amadeus’ deep expertise in travel and hospitality and the capabilities of the Azure OpenAI service. Amadeus Advisor now provides a better experience for hoteliers around the world, accelerating real-time decision-making and operational efficiency. This is a new step in our strategic partnership with Amadeus, aiming to drive innovation together and build the future of travel.
Michael Yeomans, Senior Vice President, Business Intelligence and Data Solutions, Hospitality, Amadeus adds: ‘At Amadeus, we are committed to innovation as we work to shape the future of hospitality technology, and the Amadeus Advisor chatbot powered by Azure OpenAI service is a great example of this ambition. Intelligent, highly responsive technology is a transformative step towards providing an enhanced user experience and eliminating the need for hoteliers to manually edit data. This tool quickly presents complex information in a simple, easy-to-understand format, freeing up hoteliers’ time to focus on strategic initiatives that increase revenue.
Expresso. Correction. JR
